Terms and Conditions
1. Preamble
These general terms and conditions of sale apply exclusively between MalinMatos (hereinafter "We") and any person visiting or making a purchase via the website https://malinmatos.com (hereinafter "the Customer").
2. Purpose
The purpose of these terms and conditions is to define the rights and obligations of the parties in connection with the online sale of products and services offered by MalinMatos to the Customer.
3. Acceptance of terms and conditions
The Customer acknowledges having read these terms and conditions of sale at the time of placing their order and expressly declares that they accept them without reservation.
4. Products and services
The essential characteristics of the products offered are described in the "Products" section of our website. The photographs are for illustrative purposes only and have no contractual value.
5. Order
An order will only be considered final after validation and confirmation of payment by our services. MalinMatos reserves the right to cancel any order in the event of a dispute with the customer.
6. Prices
Our prices are quoted in euros (€), including VAT. MalinMatos reserves the right to change its prices at any time without notice.
7. Payment
Payment is due immediately after placing the order. The customer can pay for their purchases by credit card, PayPal, or any other payment method offered on the website.
8. Delivery
Products are delivered to the address provided by the customer when placing their order. Delivery times are given as an indication only and may vary depending on the carrier.
9. Return policy – MalinMatos
In accordance with current legislation, you have a period of 14 days from receipt of your order to exercise your right of withdrawal, without having to provide a reason.
🔹 Return procedure
Before returning any items, the customer must contact our customer service department to obtain the necessary instructions.
Return shipping costs are covered by MalinMatos in the event of a defective product or an error in order preparation.
🔹 Refund
After receipt and verification of the returned product, the refund will be made within a maximum of 14 days, via the original payment method.
10. Warranties and after-sales service
MalinMatos undertakes to refund or exchange any product that is defective or does not comply with the order. Please do not hesitate to contact us with any complaints.
11. Intellectual property
All elements of the malinmatos.com website (text, images, logos, graphics) are the exclusive property of MalinMatos. Any reproduction, in whole or in part, is strictly prohibited without prior authorization.
12. Personal data
MalinMatos undertakes to protect its customers' personal data. No data will be sold or transferred to third parties without explicit consent. In accordance with the GDPR, each customer has the right to access, rectify, and erase their data.
13. Disputes
In the event of a dispute, the parties will endeavor to find an amicable solution. Failing this, the dispute will be governed by French law and subject to the exclusive jurisdiction of the French courts.